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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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tammys4224

April 30, 2026

5  out of  5
rating by tammys4224
"Being a Baldwinsville resident for many years I try to support local businesses. I initially chose Scott Northrup simply because he is located in Baldwinsville. What a surprise when I discovered what excellent customer service I would receive from his group. Michelle is the best!! I have left messages for her, and she returns my calls promptly. She has years of insurance knowledge and has been able to answer every question I have asked her. She offered to review my policies so that I can be confident my insurance protection is appropriate for my needs. It has always been a pleasure working with Michelle and I feel very fortunate I found the Scott Northrup State Farm Ins Group. Thank you!"
We responded:
"Thank you so much for the 5-star rating, tammys4224! We deeply appreciate your support and are always here to help with any insurance questions or needs you may have. "
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Larry Luttinger

April 22, 2026

5  out of  5
rating by Larry Luttinger
"Scott Northrup's State Farm Agency saved our family a lot of money and was wonderful to work with through the entire process. Combining our auto with our homeowners insurance saved us well over $1000 a year. Thank you Northrup Agency! What great personal service every step of the way."
We responded:
"Thank you for your wonderful feedback. We are pleased to hear that you had a positive experience with us here on State Farm Agent Scott Northrup’s Team. "
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Rick Paice

April 21, 2026

5  out of  5
rating by Rick Paice
"Tremendous knowledge and personal follow up. I could not be happier. Thank you Michelle!"
We responded:
"Thank you for your kind review of State Farm Agent Scott Northrup’s Team. We appreciate it!"
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Joan Shaler

April 18, 2026

5  out of  5
rating by Joan Shaler
"I’ve always been happy with the superior service Michelle has given my family and I at this office"
We responded:
"We really appreciate your 5-star review, it means a lot to us! We are always happy to help with anything insurance related—whether it is finding the right coverage or answering general questions."
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Scott Seeland

April 18, 2026

5  out of  5
rating by Scott Seeland
"Michelle is the best!! Always gets whatever insurance needs I have taken care of very promptly."
We responded:
"Thank you, we agree Michelle is great. She works hard to do the right thing for our customers!"
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Roxanne Harmer

April 16, 2026

5  out of  5
rating by Roxanne Harmer
"What I like about State Farm insurance is they always answer the phone when you call. State Farm always answers my question at a timely manner"
We responded:
"Roxanne, thank you so much for the 5-star rating! If you have any insurance questions or need assistance, State Farm Agent Scott Northrup’s Team is just a call or email away!"
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Kelley Wilcox

April 15, 2026

5  out of  5
rating by Kelley Wilcox
"Amanda from Statefarm has been a pleasure to work with both professionally and personally. I look forward to developing a good relationship with the Scott Northrup Statefarm office in Baldwinsville. Thanks again Amanda! Highly recommend this office."
We responded:
"Kelley, thank you so much for the wonderful review! We really appreciate your kind words. If you ever have any questions or need assistance with anything insurance related, do not hesitate to reach out to State Farm Agent Scott Northrup’s Team—we are always here to help!"
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Miki Cromie

April 14, 2026

5  out of  5
rating by Miki Cromie
"Always helpful and prompt"
We responded:
"Thank you for taking the time to leave such a great review, Miki. We strive for excellence in all things insurance and are grateful for your positive feedback. "
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Jaylene Marie

April 13, 2026

5  out of  5
rating by Jaylene Marie
"Scott Northrop agency is the best of the best Michelle is a amazing and Erika you rock ❤️"
We responded:
"Thank you for your 5-star review. We appreciate your feedback and are pleased to know you had a positive experience with State Farm Agent Scott Northrup’s Team. Should you have any further questions or require assistance, please do not hesitate to contact us here in Baldwinsville ."
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David Stuck

April 12, 2026

5  out of  5
rating by David Stuck
"I always have a good experience coming into this insurance office. Erika and Michelle are always kind and accomodating. They helped me fix a billing issue and got me a bunch of my money back. It's nice to have an office you can walk into and get answers at any time."
We responded:
"Thanks for the impressive review! We genuinely appreciate you taking the time to leave this great feedback for us here on State Farm Agent Scott Northrup’s Team. "
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Lauren Scott

April 3, 2026

5  out of  5
rating by Lauren Scott
"This office has been an absolute pleasure to deal with the last few years. Staff is excellent, and very responsive."
We responded:
"Thank you for your kind review of State Farm Agent Scott Northrup’s Team. We appreciate it!"
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P Bulla

April 3, 2026

5  out of  5
rating by P Bulla
"My agent Michelle, goes out of her way everyday to be nice and helpful .I have never met a agent so cordial and compassionate, and helpful as her.she goes over and above ...she is one of the reasons why I use Scott northrop state farm ."
We responded:
"Wow, thank you for the amazing 5-star review! It means a lot to us here in Baldwinsville to know that you had such a wonderful experience with us here on State Farm Agent Scott Northrup’s Team."
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Mary Augustus

April 1, 2026

5  out of  5
rating by Mary Augustus
"This State Farm office is the best! Scott, Michelle and the girls in the office are outstanding customer service representatives. All questions are answered , all calls are returned in a timely manner. I have been with State Farm for almost 40 years and would never change. The location of the office is so convenient, many times I just walked in for help, always meet with smiles."
We responded:
"Thank you for your 5-star review. We appreciate your feedback and are pleased to know you had a positive experience with State Farm Agent Scott Northrup’s Team. Should you have any further questions or require assistance, please do not hesitate to contact us here in Baldwinsville ."
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Colindean16

March 31, 2026

5  out of  5
rating by Colindean16
"Michelle is one of the BEST State Farm employees I’ve ever had the pleasure of working with! She is a kind, patient, and understanding person. She is very knowledgeable in her work and I couldn’t have asked for someone better to work with!"
We responded:
"Thank you for the fantastic review, Colindean16! We are always here to help with your insurance needs here in Baldwinsville . "
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Gary Finley

March 29, 2026

5  out of  5
rating by Gary Finley
"Erika Parkis did a great job holding my hand through and nighmare of a claim. Thanks again for the hard work and detication!"
We responded:
"Thanks Gary!"
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Michael Lotito

March 27, 2026

5  out of  5
rating by Michael Lotito
"Michelle does an outstanding job with my policies - communication is timely, super responsive and always helpful!"
We responded:
"Thank you for your wonderful feedback. We are pleased to hear that you had a positive experience with us here on State Farm Agent Scott Northrup’s Team. "
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Thomas Muserlian

March 25, 2026

5  out of  5
rating by Thomas Muserlian
"Aloha Michelle Is amazing. Great service fair pricing $ for the current market inv2026 Mahalo 🌴"
We responded:
"Thomas, thank you for your wonderful review of State Farm Agent Scott Northrup’s Team!"
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Ken Wickert

March 13, 2026

5  out of  5
rating by Ken Wickert
"Just the best Insurance group!"
We responded:
"Wow, thank you for the amazing 5-star review! It means a lot to us here in Baldwinsville to know that you had such a wonderful experience with us here on State Farm Agent Scott Northrup’s Team."
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anthony murphy

March 11, 2026

5  out of  5
rating by anthony murphy
"Michelle Barker was great to work with and saved me over $60 from my old car insurance company, I look forward to more work in the future!"
We responded:
"We appreciate your review, anthony. We are so happy that you had such a wonderful experience with State Farm Agent Scott Northrup’s Team here in Baldwinsville ! "
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averie dombroski

March 9, 2026

5  out of  5
rating by averie dombroski
"I've had insurance with State Farm for years, and I have always had a great experience. They consistently reach out to let me know about better deals and rates and do everything they can to help me save money. Michelle is the best and my favorite to work with- she is knowledgeable, helpful and always accommodating. It's such a great feeling to have insurance with a company that truly looks out for its costumers. I highly recommend them."
We responded:
"Thanks for the 5-stars! We appreciate your feedback and support here on State Farm Agent Scott Northrup’s Team. "
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Larry Kline

March 3, 2026

5  out of  5
rating by Larry Kline
"Great staff and friendly environment. MICHELLE IS AMAZONG"
We responded:
"Thank you for the fantastic review, Larry! We are always here to help with your insurance needs here in Baldwinsville . "
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David Kenyon

February 27, 2026

5  out of  5
rating by David Kenyon
"Always excellent service. Friendly and professional."
We responded:
"We really appreciate your 5-star review, it means a lot to us! We are always happy to help with anything insurance related—whether it is finding the right coverage or answering general questions."
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Brian Denny

February 25, 2026

5  out of  5
rating by Brian Denny
"Michelle is the best!!! Really helps me when deciding what coverage I need and how much! I got two cars, renters and life insurance with Michelle"
We responded:
"Thank you for the amazing review, Brian! It is truly the goal of our team to exceed expectations when it comes to all insurance needs."
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Matt Clobridge

February 23, 2026

5  out of  5
rating by Matt Clobridge
"I have been coming here for years and they take good care of me especially Michelle she is great and makes everything easy ty for all u do for me Michelle :)"
We responded:
"Thank you very much Matt for the kind words, Michelle works very hard to take care of our customers. Scott Northrup"
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Zachary Murray

February 20, 2026

5  out of  5
rating by Zachary Murray
"State Farm has made it very simple to switch insurances over state lines. Michelle out of this office has been upbeat, communicative and professional. Thank you for all of your help!"
We responded:
"Thank you Zachary"