State Farm® Insurance Agent Scott Northrup

"I had a great experience working with Amanda on my recent home and auto insurance policies. She was very responsive and kind throughout my complicated transaction."

"Don’t even waste your time they do what they want. Expect you to pay and don’t correct their own mistakes. As you can see in the review below Amanda has no costumer service skills what’s so ever. Michelle has my insurance starting in may I never even had a running car until July! So if you have extra money to donate to them go ahead but I would avoid this location not one of them care about their customers"

"I contacted Scott Northrup's office because I was very specifically interested in purchasing an auto policy. I had heard that State Farm provides coverage for part-time food delivery and ridesharing (a rarity in New York State) and I wanted to ask about it. My initial interaction with the office were fine. Amanda provided me with quotes (including for homeowners and umbrella) because I was curious about what the bundling discounts would be. The trouble started when I told Amanda I was not interested in a homeowners policy and that I only wanted to purchase an auto policy and an umbrella policy. She did not listen to me and pushed me to purchase the homeowners policy. She told me that I didn't have coverages in place on my current policy that I think I do (I disagree with her, as I trust my current agent and current insurance company). I politely tried to redirect her to what I really cared about (the auto policy) twice in our email threads, and when she didn't take the hint, I directly asked her to drop the push/sales pitch for the homeowners policy and to provide me the information I was seeking about the auto policy. If she had done that, I would have purchased two policies from this agency (auto and umbrella). Instead of dropping it and moving on, she leaned in harder, telling me that she really just wanted to make sure I had the right coverage. While I think this might be true, the fact that she didn't listen to me (the customer) about what I wanted to purchase made me not trust her and I decided not to move forward with purchasing any policies at all with this agency. I provided her with this same feedback (that it's important to listen to your customer to help build a relationship and trust over time). She never apologized for not listening to me; all she said was that she was "sorry that I felt this way". I ended up contacting another State Farm agent who was much better and sold me the policy I wanted without insisting multiple times that my current coverages were wrong."

"I recently filled out a request on the internet to see if I could save some money on my car insurance. Amanda sent me a quote for all three of my vehicles. In looking at the quote, I was currently paying almost $80.00 less than she quoted me. I let it go. Out of the blue a day later I received a phone call from Amanda, I stated that my current rate was less expensive however, I stated that perhaps they could take a look at my motorcycle policy, I gave her all the information and sure as day she actually saved me almost $800.00 a year. I told her the only reason I asked about my bike insurance was because she followed up with a phone call. She was extremely helpful and professional. Thanks."

"Everyone is so friendly. If I ever need help just a call or stop away."

"We compared policies after getting fed up with pricey insurance. Scott explained everything completely and showed us price differences in black & white. The best at communicating with customer’s."

"I recently transitioned to State Farm Insurance, and this is for several reasons. 1. The agent reviewed and explained to me every line item of my current insurance policies for both my homeowners and auto. 2. We then discussed what my current needs and coverage should be with State Farm based on the criteria I gave her. 3. This session was informative and the manner in which it was delivered was both efficient and professional. 4. My premiums reflected my proper level of coverage. 5. My policies and insurance cards were received shortly after our session. The entire process put me at ease, and I felt reassured I obtained adequate coverage for my home and auto. I truly appreciated the time the agent gave me to make this happen. Pam"

"I had a terrible accident recently and had to be brought to the ER trauma for care. I went home the same day, rested and then I got an immediate follow up from my insurance company. Kathleen has been so wonderful, thorough and patient with me through the whole process. She made sure I had everything I needed to get this done. I couldn’t have done it without her. Then, Michelle was also very understanding and amazing! She helped me understand concepts and what or how to navigate for things I needed. Her enthusiasm and easy going personality made me feel at ease. I cannot thank enough Scott Northup State Farm, they’re just simply wonderful and helpful. I just feel like I have nothing to worry about because of them and this is coming from someone who has terrible anxiety lol"

"Michelle is wonderful to work with when I visited the office to switch from another insurance company! Very pleased with their professionalism! Nice to be with a local firm!"

"I havnt been with State Farm in years. I decided to call and get auto insurance. I spoke with Amanda and she was amazing. Literally it only took minutes and I was done. I showed up to have pictures taken of my vehicle and she came right out in the rain and took them. Scott Northrup Insurance is top notch . Thank you ."

"Scott and Michelle do an amazing Job."

"Michelle and everyone in this office are nothing but the BEST!! I definitely recommend them!"

"Michelle did a great job getting my papers together to register my car in NYS."

"Very friendly and helpful. They make transferring your insurance to them quick and easy."

"Michelle is the best!!"

"Great team to work with! Very knowledgeable about updating customer protection and value😎"

"My go to agent, great customer service, and so far best pricing, also Scott is very generous in the community he serves,"

"They have gone above and beyond to help me find business insurance and kept my cost down on home, RV, and car insurance!!😊"

"Great guy! One of the most friendly insurance people I’ve talk to! I was able to get temporary auto insurance within 20 mins!"

"Amazing people who really care about their clients!! Recommend them to anyone looking for insurance of any kind!!"

"Scott and his team will have your back 100%! Michelle has been great! Highly recommend!!"

"He was very up front with me ,had a great conversation about flood insurance"

"We have homeowners, renters, and and auto with Scott, including a Junior driver. We just had a comprehensive review of our policies, and we find Scott, and the his office in general, to be helpful when it comes to understanding if we have what we need, and no more. His staff periodically checks for discounts, and applies them. They have always been friendly and courteous. From our perspective, State Farm, and Scott's agency specifically, continues to be the right choice for us."

"Scott was able to get me a better deal on my home owners insurance, and auto insurance. The staff was easy to talk to, and I got to meet with him in person to go over my insurance plans. I met Scott through my local Rotary club and I've found that he really cares about helping people on and off the clock."

"i need to come off of their mailing list .....sick of people coverin up what company they represent tryin to offer me insurance.....if i didnt respond the first time why send me more prospects?....IM NOT INTERESTED"